Anglican Community Care Inc has been awarded the top level of customer service from the Service Excellence Program, an award which has internationally-accredited standards. They are the first organisation to receive the highest level ‘Award’ in the region.

There are two levels of achievement in the Service Excellence program: the Certificate level and a more advanced Award level. Anglican Community Care received the Award level.

Department for Families and Communities (DFC) Chief Executive Sue Vardon said it was important to recognise those who went above and beyond in their efforts to help their clients.“The Service Excellence Program encourages organisations to develop a culture of quality and continuous development to benefit the people using services provided by community agencies,” she said. “The Department for Families and Communities works in partnership with such organisations to improve outcomes for clients, and these awards are part of our commitment to ensuring services are well managed and accountable to the community”.

The Annual DFC Service Excellence Program Recognition Ceremony recognises organisations for their outstanding level of customer service. Anglican Community Care’s representative, Ute Herrmann-Bullock, who managed the Service Excellence program, received the award for the work they do in reducing homelessness, promoting learning, strengthening families, alleviating poverty, building communities, supporting children and sharing cultures.

Rob Foggo, CEO Anglican Community Care said the award was the culmination of all people working in the organisation being dedicated to providing services that have a positive impact on people’s lives. ‘We are very proud to have achieved Award level and to be the first such organisation in the region to do so. Service Excellence in our sector is similar to ISO 9000 for businesses and represents continuous quality improvement across all functions; leadership and management, people, partnerships and communication and service provision.